The world is changing all the time.
As the old industries disappear, and along with them, control styles of management, so new structures and new systems are taking their place.
As businesses evolve to keep in step with technological changes, so do the management styles and systems, and while the chain of command is still top to bottom, the channels of communications are open and flows in all directions.
The teams on the ground are now getting feedback straight from the horse’s mouth. Grassroots communication enables teams to monitor and keep tab of the market situations. Decentralization has allowed teams to react to situational demands.
The changes that are happening forces a re-evaluation of the conventional concept of communication.
Where once the predominant flow of communication was from the top downwards, in a one-way flow, in today’s information age, communication is multi-directional and purposeful. In other words, flexibility is in and rigidity is out in communication.
Today, the free-wheeling flow of information has become the norm rather than the exception.
Into the picture comes the Upward Reporting as a tool of communication.
The requisites to this are: ability to make the boss stop and listen; submitting the report at an opportune time; providing relevant information; making the report brief and concise; presenting attendant problems and options; and ability to provide answers and explanations.
As a rule, bosses would prefer the submission of Upward Reporting to conform with and follow an established procedure.
When you report up the way, please remember…
>Submit regular reports, not just when it pleases you.
Don’t deadline me. You undoubtedly hate to be forced to act hastily, and so will your boss.
Only bring matters that you really can’t resolve. You are expected to resolve matters within your province.
The report must contain the facts and consider all possible scenarios.
Give me at least three options for every problem. I prefer to choose and it’s quicker.
Critique the report and anticipate all questions and be ready to provide answers, and justify if asked to.
Put yourselves in your boss’s shoes so you can anticipate what are expected of you.
An organization must move in one direction and communication is the means of doing so. Communication then and now is a management and business tool and remains so regardless of changes in the direction of its flow. The company man to stay relevant must understand and know the use of effective communication.